User Guide for Fedex Shipping

Multi-Vendor Marketplace for Shopify is here with another marketplace shipping feature app, i.e., FedEx.

FedEx

FedEx Corporation is an American multinational courier delivery service.

Using this featured app, the merchants can enable shipment through FedEx. Moreover, he can allow US sellers to automatically generate shipping labels.

FedEx feature app is available only with the Multivendor Pro Plan ($60/month). Moreover, you need to enable the Shipping add-on (free) from the 'featured apps' section of the app.

CHARGES:

This feature will have an additional charge of USD 10 per month over & above your current multivendor marketplace plan.

NOTE:

Above all, access to Shipping requires your Shopify store to be on the plan that supports Real-Time Carrier-Calculated Shipping.

Currently, the FedEx Shipping feature app will only work for US Merchants.

FEDEX SHIPPING IS BOTH FOR RATE CALCULATION & FULFILLMENT

Installation

The admin needs to visit the multi-vendor marketplace admin panel > click on the three dots > click on the featured apps. Further, enable the FedEx feature app.

Furthermore, agree & approve the charges:

Shopify Backend (Admin End)

Configuration: Admin End

Firstly, the admin needs to enable this shipping method from the shipping configuration. So, for this, visit:

Multivendor marketplace admin panel > configuration > shipping configuration.

Click on the three dots under the Action menu & further, click on enable.

Note: Kindly choose only those shipping services which you need. Don’t keep all the services selected otherwise it creates delay to retrieve shipping rates at the storefront.

MultiVendor Marketplace Admin End

Moving on, the admin needs to configure the FedEx Shipping. So, for this, either click on Configure Shipping or go to multi vendor marketplace admin panel > configuration > FedEx Shipping Configuration. Refer:

MultiVendor Marketplace Admin End

Configure FedEx Express

FedEx Post Configuration (New Flow of API Integration)

Introduction

FedEx has introduced a new API authentication method. To support this, we have added a "Use New FedEx API" option in the FedEx Post Configuration section.

How to Configure the New FedEx API

1. Navigate to:

   Configuration > FedEx Post Configuration

2. Enable the Use New FedEx API toggle.

3. Enter the following credentials provided by FedEx:

   • Client ID
   • Client Secret

4. Click Proceed to save the configuration.

Once the configuration is saved successfully, the system will automatically generate and populate the Access Token field. No manual action is required for generating the token.

The generated access token will be used by the application to authenticate requests with FedEx services.

For Existing (Legacy) FedEx Users

If you are still using the older FedEx integration flow, continue using the existing fields:

• FedEx Account Number
• FedEx Access Key
• FedEx Password
• FedEx Meter Number

Note:
FedEx no longer provides a separate Meter Number for newer accounts. If your FedEx account does not have a Meter Number, please enter your FedEx Account Number in the FedEx Meter Number field to ensure compatibility with the legacy integration.

SANDBOX MODE

If you want to test the functionality of this shipping add-on, enable the sandbox mode. In short, use the sandbox mode for testing purposes only.

Enter the following details: FEDEX ACCOUNT NUMBER, FEDEX ACCESS KEY, FEDEX PASSWORD & FEDEX METER NUMBER.

MultiVendor Marketplace Admin End

Further, choose the shipping service name for order fulfillment and Choose who will bear the shipping label charges, thus, the admin or the seller. (This is an extra cost apart from what the customer has paid.)

MultiVendor Marketplace Admin End

Set Shipping Method For Sellers:

The admin can further set the shipping methods for his sellers.
Go to multi vendor marketplace admin panel > Sellers > Seller Listing > Edit (under Action). 
On the edit seller page, the admin will have the following block from where he can enable/disable/set as default:

MultiVendor Marketplace Admin End

Further, the admin can view all the sellers which are using this shipping method by going to multi vendor marketplace admin panel > configuration > Shipping Configuration:

MultiVendor Marketplace Admin End

Make Shipping Address Phone Number Mandatory

To use this feature add-on, the admin needs to make the Shipping address phone number mandatory at the time of checkout.

So, to do this, go to Shopify Backend > Settings > Checkout > Under Form Options, make Shipping address phone number as Required:

Shopify Backend (Admin End)

Configuration: Seller End

Further, the seller can configuration FedEx Shipping from his panel.

Go to multi vendor marketplace seller panel > configuration > shipping configuration> enable the shipping:

MultiVendor Marketplace Seller End

Further, go to Global Configuration:

MultiVendor Marketplace Seller End

So, from here, the seller can do the SHIPPING PACKET CONFIGURATION:

MultiVendor Marketplace Seller End

Note: LBH > 1 inch (2.54 cm)

Moreover, the FEDEX SHIPPING CONFIGURATION:

MultiVendor Marketplace Seller End

The seller can set the shipping method as by-default so that every single product created by him will have FedEx Shipping as the by-default shipping method.

MultiVendor Marketplace Seller End

If not this, the seller can set the shipping method on individual products while adding/editing them.

So, go to Multi-vendor marketplace seller panel > Products >Product Listing > Add/Edit the Product:

MultiVendor Marketplace Seller End

Shopify Store Frontend

Likewise, the customer will have an option to select the shipping method as FedEx after entering the information:

Shipping Label Generation

Seller will have an option to generate a shipping label from their seller panel. Also, shipping labels can only be generated for fulfilled orders.

Fulfilling order by FedEx:

Go to Multi-vendor marketplace seller panel > Orders > Order Listing > View (under Action). Select the method of order fulfillment as FedEx and fulfill the order. As soon as the order will be fulfilled, the shipping label will be automatically downloaded.

Click on fulfill

Agree & Fulfill: This block will have the information regarding who is bearing the shipping label charges.

Moreover, if you again want to download the shipping label, go to ADDITIONAL ORDER DETAILS, click on Actions > Print Shipping Label:

Furthermore, this is how the shipping label will be downloaded in pdf form:

Create a Pickup Request

The seller can generate a pickup request for the FedEx courier services to pick the order from your warehouse:

For this, go to ADDITIONAL ORDER DETAILS, click on Actions > Create Pickup Request:

This action will give you a pop-up:

Enter the required details & save.

Further, the seller can view the generated pickup request on the same page under PICKUP REQUEST DETAILS section:

The seller can view the pickup request details & also, can cancel the request.

NOTE:

The seller can delete the pickup request only before the FedEx Ready time set by him while creating the request. Once created, the pickup request can't be generated or edited again.

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