In today’s digital marketplace, trust and compliance are essential.

To help marketplace owners build a secure and verified seller ecosystem, we provide a powerful KYC (Know Your Customer) Feature App designed specifically for Multivendor Marketplace.

This feature ensures that every seller on your platform is properly verified before doing business, helping prevent fraud and improving overall platform credibility.

The KYC Feature App allows marketplace admins to collect, review, and verify seller identity details directly from the marketplace admin panel.

Once enabled and configured, sellers are required to submit their personal and document details during or after registration for verification.

This Seller KYC feature app is available at a cost of USD 15 per month over and above your monthly plan.

How the Seller KYC Feature Works

Enable the Seller KYC feature app from the Featured App Section

You can easily enable the Seller KYC Feature App by navigating to Multivendor Marketplace Admin Panel → Featured Apps, and then enabling the Seller KYC feature app.

Once the Seller KYC feature app is enabled, you will need to approve the charges.

Configure KYC Settings

After enabling the Seller KYC feature app, the admin needs to enable the “Allow Seller to Fill KYC Form” configuration.

Once this is enabled, the system allows sellers to fill out the KYC form after they register their account on the marketplace.

Once the admin enables the “Allow Seller to Fill KYC Form” configuration, they enter the number of days before the system sends a reminder to the seller for document expiry.

Note: If sellers do not update their KYC documents before they expire, the system will disable their shop and products once the KYC documents have expired.

The admin can also configure which details to collect from the seller, such as email address, mobile number, ID proof, and driving license.

Additionally, the admin can decide whether these details should be visible and/or mandatory on the KYC form page by selecting the respective checkboxes.

To collect the expiry dates for documents like ID proof and driving license, the admin must enable the corresponding expiry-date checkboxes.

Seller Submits KYC Details and Documents

After completing the signup process on the Multivendor Marketplace, the system redirects the seller to the Seller KYC form page.

From there, they must enter their KYC details and upload the required supporting documents along with their expiry dates.

Once the seller fills out and submits the Seller KYC form, the admin can review the seller’s KYC details. If the details are valid, the admin can accept the KYC; otherwise, the admin may reject it.

To view the seller’s KYC details, the admin can navigate to Multivendor Marketplace Admin Panel → Sellers → Seller Listing, then edit the seller who has submitted the KYC details.

In the KYC Details section, the admin can review the submitted information, download the KYC proof documents for verification, and then either accept or reject the KYC submission.

Sellers can also check the status of their KYC verification by navigating to the Multivendor Marketplace Seller Panel > Profile > KYC Verification.

In this section, they can view the current status of their KYC.

Once the admin verifies the seller’s details and accepts the KYC, the system will show the KYC status as Verified on the Edit Seller page.

After the admin approves the seller’s KYC, the system will also reflect the same status on the seller's panel.

The admin’s configured number of days will trigger the system to send a reminder email to the seller that many days before the document expires.

If the admin rejects the seller’s KYC, the status will be shown as Rejected.

Email Reminder Template

The system will send a reminder email to the seller many days before the document expiry, based on the number of days the admin enters in the configuration.

Accordingly, the seller will receive an email regarding the “Seller KYC Document Expiry Reminder.”

As an admin, you can enable or edit this email reminder template by navigating to:
Multivendor Marketplace Admin Panel → Mail Settings → Mail Templates → Seller KYC Document Expiry Reminder.

Your sellers will receive a KYC expiration reminder email. They can log in to their seller panel and update their KYC documents.

Conclusion

The Seller KYC feature in the Multivendor Marketplace app allows sellers to complete their verification directly from their own panel, making the process simple, transparent, and convenient.

This helps ensure that seller information is accurate while promoting trust across the platform.