You might be using the Multi-vendor Marketplace app on your Shopify store. Till now, your customers had no option to manage orders on their own once they purchase any seller's products. Keeping this in mind, we have integrated the Customer Order Management App in the Multi-vendor Marketplace App.
Now, you can allow sellers to let their customer's manage orders. Sellers, on the other hand, update the order status from their respective seller panels.
You can enable the Customer Order Management Configuration tab from the COM Configuration & activate the option for customers to manage orders of their respective seller's products.
Thus, customer can easily raise RMA (Return, Cancel or Exchange) request, invoice request, request the admin to change their shipping address, and reorder their previous purchase. Accordingly, the status will be updated in the app.
The app is FREE of cost but you have to pay for the integration that will cost you $15 USD/month over & above your current Multi-vendor App plan.
Features
- Customers can raise RMA requests from their "My Account" section.
- Customers can request for order Invoice.
- Moreover, customers can reorder their previous purchase & get discount benefits.
- Customer can request the admin to change their shipping address.
Once your customers are happy with the service you provide, you can easily get your sales rolling.
How to Enable this Feature App?
To enable the Customer Order Management feature app, you need to visit the “Featured Apps” section of Multivendor admin panel.
There, You can search for the Customer Order Management Feature App. Once you get this feature, you need to click on the “Enable” button to activate this feature in Multivendor app.
You will be asked to install the Customer Order Management app to your Shopify store. Install the app to your Shopify store & reflect the features & functionalities on your marketplace.
Hit the "Enable" button to activate the Feature App.
Now, once you will approve the charge for this app, you will be ended up installing this feature in Multi-vendor app.
Workflow
As soon as you enable the Customer Order Management feature app, you will get a new configuration added in the app i.e. COM Configuration.
Save the changes.
In order to reflect the Order Management Options on the front end, make sure that you have added all the codes to their respective template files.
Once you add the codes, customers can see the order management options in their "My Account" sections.
Let's see how customers manage orders.
Customer End
As soon as the Customer places an order, he/she will get these options to Request Return, Request Invoice and Reorder and Change Shipping Address.
Once the Customer’s order gets fulfilled, he/she can get the three options in their “My Account” section i.e Return Request, Request Invoice, Reorder.
REQUEST RETURN
Soon after the order gets placed, the customer will get the Cancel Request option.
The customer needs to fill all the details while canceling an order.
As soon as the customer requests for canceling an order, the respective seller of the ordered product can update the status from the seller panel.
Seller Panel>>Orders>>Order Listing (drop-down menu)>>Edit (Action menu)>> Click Edit button (Return Request List).
Seller will click the Edit button & proceed to update the request status.
Clicking the Update Status button, the seller will perform all the actions such as request status, request stage, reason, etc.
This way, sellers can update RMA status.
On the other hand, the customer can view the details from here:-
Clicking the View Details button, customers can view the complete request details & add comments.
This way, sellers can update the return request status.
RMA Listing
The sellers will have a separate section that lists all the RMA requests received from the csutomers.
Thus, the sellers can check the requests & directly update the status from here instead of checking them from the order listing section.
As soon as the sellers upadtes the request, you will receive a notification mail regarding the same.
You as an admin can configure this mail from the Mail Configuration menu of your admin panel.
REQUEST INVOICE
Customers will also get an option to request an invoice for the order placed by them. They just need to click on the “Request Invoice” button and the admin will get notified via mail for this invoice request.
REORDER
Also, Customers can reorder any of their previous purchase just by clicking on the “Reorder” button on the order page. The admin will get notified for the same.
Now, once the customer clicks on the “Reorder” button, you can update the product quantity if you want and redirected to the checkout page to reorder the product.
CHANGE SHIPPING ADDRESS
You can also provide an option to change the Shipping Address of unfulfilled orders.
Once the customer clicks this button, a page appears where he/she can either select an address from the drop-down or add a new shipping address. Once the request is submitted, the customer can view the request status on his/her end.
In this way, the customer can change the shipping address of any unfulfilled item even after placing the order.
Order Lookup
Customers who don’t have their account on your Shopify store can also manage their orders using Order Lookup functionality. It is the simplest way to manage orders.
Similarly, customers with disabled accounts can also perform various actions on any of their order within the app. Admin can create a menu named “Order Lookup” on the frontend.
Visiting this page, Customer can enter their order ID and email address and click on the “Lookup” button to proceed. After this, the admin will get notified for the same and he/she needs to verify the email address of the customer.
Once verified, customers can have the complete order details and thus can manage their orders in the easiest possible way.
Customers will get the fulfillment status & quantity information on the same page:
This way, you can allow customers to manage orders for all seller's products.
Demo
Check the Multi-vendor Marketplace App Demo:-